Betkhala FAQ — all your questions
All answers in one place

No. Under Betkhala's policy, each person is permitted to hold only one account. Creating multiple accounts will result in all accounts being closed, all bonuses being cancelled, and deposited funds being frozen. If you have previously opened an account by mistake, please contact support.

On the login page, Go to the login page and click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Use that OTP to set a new password. The entire process takes under 2 minutes.

KYC (Know Your Customer) verification ensures your account's security and helps prevent fraud. To process withdrawals above a certain amount, you'll need to submit a photo of your national ID or passport. Once verified, you'll have full access to all platform features.

To close your account, contact support via live chat or email. Make sure to withdraw any remaining balance before proceeding. If you need a break for responsible gaming reasons, consider the self-exclusion or cooling-off option instead — learn more Responsible Gaming on the page.

The minimum deposit amount on Betkhala varies by payment method. For mobile banking, deposits typically start from as low as BDT 100. Maximum deposit limits also depend on your chosen payment method and account verification status. Full details are available on the deposit page.

Most withdrawals are processed within 5 to 30 minutes. However, for first-time withdrawals or large amounts requiring KYC verification, it may take up to 24 hours. Bank transfers may take 1–3 business days.

First, wait 15 minutes. If the payment still hasn't arrived, contact us via live chat with a screenshot or reference number. Our team will investigate and resolve the issue promptly. Please also make sure you're using the correct account number when making a payment.

Betkhala does not charge any deposit or withdrawal fees. However, your mobile banking provider or bank may apply their own transaction charges — this is outside Betkhala's control. Make sure to take advantage of our promotional deposit offers for the best value.

Before withdrawing bonus funds, you must wager a specified amount — this is the wagering requirement. For example, a BDT 1,000 bonus with a 30x wagering requirement means you need to place BDT 30,000 in bets. Once the requirement is met, the bonus converts to real funds and can be withdrawn. For details, in the Terms & Conditions you will receive.

Yes, active bonuses can be cancelled via Account Settings or by contacting support. However, cancelling a bonus will also forfeit any winnings earned from that bonus. Please read the terms carefully before claiming a bonus.

When someone registers using your referral code and makes their first deposit, you'll receive a referral bonus. Your referred friend will also receive a special bonus. You can find your referral code in your account dashboard.

All games on Betkhala use internationally certified RNG (Random Number Generator) technology. Every game is independently audited by regulatory bodies. Live Casino games are streamed in real time with live dealers. There is absolutely no room for manipulation.

Betkhala offers betting on 30+ sports, including cricket (IPL, BPL, World Cup), football (World Cup, Premier League, La Liga), tennis, basketball, and kabaddi. With Live Betting, you can place bets even while a match is in progress. Learn more Sports on the page.

Betkhala saves your game state if you get disconnected. Once you reconnect, you can pick up right where you left off. If a bet was deducted without a round being completed, contact support — the issue will be resolved by reviewing your transaction history.

This is a fraud attempt. No Betkhala employee will ever ask for your OTP, password, or payment details by phone, message, or email. Do not share anything with them. Report it to us immediately via live chat. Always log in exclusively through the official betkhala.vu website.

Log in to your account → Settings → Security → Enable Two-Factor Authentication. An OTP will be sent to your mobile every time you log in. This is the single most important security feature for your account — make sure it's always enabled.

To install an APK on Android, you need to allow installation from unknown sources. Go to Settings → Security → Unknown Sources or Install Unknown Apps and enable it. You can turn this permission off again after installation. If you run into further issues, contact our support team.

Yes, the Betkhala app offers everything available on the website — games, deposits, withdrawals, bonuses, and support. The app also comes with added benefits like faster loading, push notifications, and exclusive app-only offers.

You can return to playing once your self-exclusion period (6 months to 5 years) ends. It cannot be lifted before the period expires. For a short break, use the cooling-off option (24 hours–6 weeks), which lifts automatically when the period is up.