Your personal data is our top priority. Learn exactly how Betkhala collects, uses, and protects your information on this page.
Core Security Principles
At Betkhala, every piece of your data is protected in accordance with six core principles.
All your transactions and personal data are protected with 256-bit SSL/TLS encryption. No third party can access this information.
Your data is stored on secure servers and backed up regularly. Multiple layers of security are in place to prevent unauthorized access.
You always have the right to view, correct, or delete your personal data. Submit a request at any time through our support team.
Betkhala does not sell your information to any advertiser or third party. Your data is used solely to improve the quality of our services.
Betkhala adheres to international data protection standards. Our Privacy Policy is regularly updated and audited by independent third parties.
Every cookie Betkhala uses is explained clearly, along with the reason it is used. You have full control over non-essential cookies.
Betkhala ("we", "us") operates a secure online gaming platform for users in Bangladesh and around the world. This Privacy Policy ("Policy") applies to all users of the betkhala.vu website and the Betkhala mobile application.
By registering or using our platform, you are deemed to have consented to this Policy. This Policy has been drafted in compliance with Bangladesh and international data protection regulations.
This Policy applies solely to the Betkhala platform. Please review the separate privacy policies of any third-party game providers or payment partners.
Betkhala collects certain information to provide you with the best possible service. A detailed breakdown of the data we collect is provided below:
| Data Types | Example | Reason for Collection | Status |
|---|---|---|---|
| Identity Information | Name, date of birth, national ID | Account verification & KYC | Mandatory |
| Contact Information | Email, phone number | Contact & Security | Mandatory |
| Financial information | Payment methods, transaction history | Payment Processing | Mandatory |
| Gaming Information | Bet history, game preferences | Service Improvement & Responsible Gaming | Automatic |
| Device Information | IP address, browser, OS | Security & Fraud Prevention | Automatic |
| Profile Information | Username, profile picture | Personalized Experience | Optional |
Betkhala never collects unnecessary data. We only gather what is strictly required to deliver our services.
Betkhala uses the information it collects for the following purposes:
You may opt out of communications at any time. However, essential security alerts and account-related notifications cannot be disabled.
Betkhala never sells your personal information. However, data may be shared in the following limited circumstances:
Betkhala never sells, rents, or trades your information to advertisers, data brokers, or marketing companies.
The Betkhala website and app use various types of cookies and tracking technologies:
Cookies can be managed or deleted at any time through your browser settings. However, disabling essential cookies may cause some platform features to not function properly.
In Chrome, Firefox, or Safari, go to Settings → Privacy → Cookies to manage your cookie preferences.
Betkhala uses industry-leading technology to keep your data secure:
In the event of a data breach, we will notify affected users within 72 hours as required by law and take all necessary action.
Never share your password with anyone. Betkhala will never ask for your password by phone or message.
As a Betkhala user, you have several important rights over your own personal data:
You can find out what data we hold about you and request a copy at any time.
You may request corrections if any of your personal information is inaccurate.
You may request deletion of your data under certain conditions.
You may request that data processing be restricted under certain circumstances.
The right to receive your data in a portable format for use elsewhere.
Right to object to the use of your data for specific purposes.
To exercise any of these rights, email support@betkhala.vu or reach us via live chat. We typically respond within 30 days.
Betkhala strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal information from individuals under the age of 18.
If we are informed or become aware that a minor has created an account, that account will be closed immediately and all associated data will be deleted.
If your child has created an account without your permission, please contact our support team immediately.
The Betkhala platform integrates certain third-party game providers and payment gateways. These third-party services operate under their own privacy policies, which are outside Betkhala's control.
Betkhala may update this Privacy Policy from time to time. When changes are made:
We recommend visiting this page regularly to stay up to date with our latest policy.
For any questions, concerns, or complaints regarding our Privacy Policy, please reach out to us:
If your issue remains unresolved after contacting us, you have the right to file a complaint with the relevant regulatory authority.